Contact & Support
We’re here to help. Whether you’re having trouble accessing a course, need help with research, or want to suggest an improvement, the FRELIP team aims to respond to every message within 48 hours.
Quick help resources
Getting Started Guide
New to FRELIP? Our step-by-step guide walks you through creating an account, enrolling in courses, and using all our tools. Read the guide →
AI Chat Assistant
Look for the chat widget on any page. Our AI assistant answers common questions instantly and guides you to the right resources.
Research Guides
Visit FRELIP Guides for step-by-step research help on specific topics, citation styles, and database usage.
Contact information
We aim to respond to all emails within 48 hours.
Platform-specific support
FRELIP Learning
- Can’t log in? Use the “Forgotten password” link on the login page
- Course not loading? Clear your browser cache or try another browser
- Need a certificate? Complete all required activities, then check “My certificates” in your profile
FRELIP Discovery
- No search results? Try broader keywords or remove filters
- Can’t access full text? Some results link to external sites that may need their own access
- Export citations? Click the citation icon next to any result
FRELIP Guides
- Guide not loading? Refresh the page or clear your cache
- Need a guide on a topic? Email support@frelip.org with your request
For institutions & partnerships
If you’re a school, university, library, or NGO interested in deploying FRELIP at your institution, we’d love to hear from you. We offer:
- Offline deployment support — help setting up the FRELIP Offline Stack (runs on hardware as simple as a Raspberry Pi)
- Custom course creation — tailored information-literacy courses for your curriculum
- Training for educators — workshops on using FRELIP effectively
- Content partnerships — contribute your resources to the FRELIP ecosystem
Contact us at partners@frelip.org to discuss your needs.
🐞 Report a bug or issue
- Describe the issue — what happened, and what did you expect?
- Include details — which platform, what browser, any error messages?
- Send to support@frelip.org with the subject line “Bug Report”
🤝 Get involved
- Educators — create or review course content
- Librarians — contribute research guides and catalogue records
- Developers — contribute to our open-source code
- Translators — help translate content into local languages
- Anyone — spread the word about FRELIP in your community
Frequently asked questions
How do I reset my password?
Visit the login page of the relevant platform (e.g. learning.frelip.org/login) and click “Forgotten your username or password?” Follow the instructions sent to your email.
Is FRELIP available in my language?
FRELIP’s interface supports English, French, Spanish and Portuguese. Course content is primarily in English, with more languages being added. If you’d like to help translate, email support@frelip.org.
Can my school use FRELIP offline?
Yes. FRELIP offers a complete offline deployment system that works on hardware as simple as a Raspberry Pi. Contact partners@frelip.org for deployment assistance.
How can I suggest new content or features?
We love hearing from our users. Email your suggestions to support@frelip.org with the subject line “Suggestion.” All feedback is reviewed by our team.
Still need a hand?
FRELIP is a free, open-source project dedicated to democratising access to knowledge in emerging economies. Reach out any time.